From "hello" to a follow-up task — handled.
Inside Sales Blackbox is built around one idea: every business call should leave behind a recording, a transcript, a score, and a CRM entry — without a rep lifting a finger.
Every business call, on the line you control.
Reps work from a managed business number inside the app. Nothing depends on their personal device or their memory.
Managed business numbers
Provision and assign a number per rep. Inbound routes to the right rep; outbound shows the business caller ID — not a personal cell.
Mandatory server-side recording
Dual-channel where supported, recorded on the network. Reps can't disable, skip, or delete it. Files are SHA-256 hashed and stored in company-controlled storage.
Automatic consent
A consent announcement plays before bridging on every call, with the prompt version and result logged as a consent event.
iOS & Android rep app
A clean, iOS-Phone-style client: Recents, To-Call queue, Contacts, Keypad, and an active-call screen with mute, speaker, keypad, and a recording indicator.
Turn audio into something you can actually read.
Recordings become transcripts, summaries, and scores — so a manager reviews a call in seconds, not in real time.
Diarized transcripts
Speaker-separated, timestamped transcripts that preserve who said what — agent vs. customer — for fast skimming and search.
AI call summaries
A concise summary of what was discussed, what the customer wanted, and what was agreed — plus an auto-detected outcome.
Configurable QA scorecard
Score greeting, discovery, objection handling, next step, and more. You define criteria, types, and weights; managers can override any score with a note.
Coaching flags
Automatic flags like no next step, price objection, competitor mentioned, talked too much, or high-intent-no-follow-up surface the moments that matter.
Close the loop — automatically.
Visibility is nothing without action. Blackbox writes the CRM, queues the calls, and reminds the reps.
Automatic CRM sync
Each call becomes a CRM activity with summary, outcome, QA score, and links back to the call. Idempotent — repeated syncs never duplicate.
Coaching queue
A prioritized list of calls worth a manager's time, ranked by intent, misses, low scores, no next step, sentiment, and new-rep signals.
Missed-call recovery
No-answer and missed calls surface instantly with a callback task, so hot leads never vanish into a personal voicemail.
Reminders & To-Call queue
A CRM-driven queue puts new leads, missed callbacks, retention, and due reminders at the top of each rep's day — with swipe-to-remind.
Controls that hold up to scrutiny.
Strict isolation, least-privilege access, and an audit trail on the things that matter.
Tenant isolation & RBAC
Every query is scoped to your workspace and role (owner / manager / rep). The client's tenant id is never trusted.
Signed playback + audit
Raw storage URLs are never exposed. Recordings stream through short-TTL signed URLs, and every playback is logged.
Anti-fraud guardrails
Country allowlist (US/CA to start), per-user outbound rate limits, and per-tenant spend caps with automatic suspension on abuse.
Retention & consent evidence
Configurable recording retention and a consent event on every recorded call — the evidence trail compliance asks for.
A business phone, not a PBX.
The rep app is intentionally familiar — standard iOS iconography, a keypad, recents, and contacts. The difference is the brain behind it: a CRM-driven call queue, team calling, reminders, and an active-call screen that's fully instrumented and always recorded.
- CRM-driven “To Call” queue — leads, callbacks, reminders on top
- Swipe a recent call to set a reminder
- Search contacts, create new ones, or call a teammate
- Summary above transcript on every call detail
Stop guessing what happens on sales calls.
Spin up a workspace, assign a number, and your next call is recorded, scored, and in your CRM. No PBX, no hardware, no rep behavior change.
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