Email and chat are logged automatically. The phone — the channel that actually closes business for a roofing company, an HVAC shop, a dental practice, a local agency — is a black hole. So we made it a blackbox instead: a managed line where every business call is recorded server-side, transcribed, scored against your scorecard, and written back to your CRM with a follow-up task.
The mobile app is deliberately boring to use — it looks like the Phone app a rep already knows. The backend is where the work happens. That split is the whole idea: a controlled business phone for reps, a cockpit for managers, and a pipeline that runs itself in between.